One of the single biggest things many new businesses and
entrepreneurs find very challenging is the way their target markets behave.
Even with our knowledge and experience, there are moments when it looks like
everyone in a market has given their brains the day off.
However there is good news, there are
rules and all markets follow them. This makes it much easier for you to
understand why your target markets are not doing what you expect them to. We
call them the Market Rules and if you have read through the website, you
already know rule number one. If not you can always read about it here - http://bit.ly/YmuuIr
Here is another one for you consideration –
Its
not your product customers buy, it’s the outcome the product delivers they buy.
This rule is like rule one, in that it is unbreakable and if you
think about it pretty obvious. The reason I want to mention it on this blog is
to discuss new or disruptive products and how to use this rule to your
advantage.
If you are selling a known product in a known category like a watch
for example, you don’t have to describe what the product does – unless your
target market is an as yet undiscovered tribe of Amazonian natives who might
not know what a watch is. Why, because we all know what watches do, its just a
question of positioning it in the market to attract your target market.
On the other hand if you are selling something completely new that
no one has ever seen or used before then how would they know what the outcomes
are?
Those situations are where going through a proper commercialization
process is vital if you want to get the market and enjoy the volume of sales
you are aiming for.
Think of it this way, a long, long time ago when someone invented
the wheel how did they get the message out there that wheels were the best
product for people wanting to move large or heavy objects any distance? The
inventor would have had to explain what the product does and the outcome it
delivers - faster movement with fewer people required for example.
Without that what would people think – “ooh that’s a big plate,” or
“wow that would make a great coffee table when they invent coffee.”
I am being frivolous, but I also hope the point is coming across for
an entirely new product, you have to find a way to get the message across about
all of it, but most importantly you have to be able to demonstrate to your
target customer that your product outcomes will benefit them.
By Tim Sandford
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